Patient Portal Assistance

After reviewing our Patient Portal FAQ page, if you still need assistance or have a non-urgent question about the patient portal please complete the form below. If you would like to enroll in the portal please complete our online enrollment form.

If you have a question about a specific portal message or request you sent to your doctor’s office, please call that provider’s office directly.
If you would like to see your latest test results or update your information, please request an updated Health Record.
The below form is not to be used to ask medical questions or make any medical requests. Please call 911 for emergency medical care.

How may we assist you with the patient portal?

My dependent(s) are enrolled in the patient portal, but I do not see them listed on my personal portal account.
My username or password or answer to my security question is not working.
I have waited 14 business days since enrolling in the portal, but my initial Health Records have not loaded.
I have waited 10 business days since completing the enrollment request form, but I have not received an email enrollment invitation from noreply@medfusion.net or noreply@nextgen.com
Other non-urgent portal issue

First Name:
Middle Name:
Last Name:
Date of Birth:
Personal Email Address:
Confirm Personal Email Address:
Personal Phone #:
Question: