Pay Bill

Yes, please login to your patient portal account to see an electronic copy of your patient statement. You can also go paperless and only receive electronic copies of your statement.

Yes.

• For bills received on or before October 3, 2025, please call 603-580-6753.
• For bills received on or after October 4, 2025, please call 781-744-5554.

For services received on or after October 4, 2025, pay your bill online here.

To pay a bill for services received on or before October 3, 2025, please call 603-580-6753 or mail payment to:

Core Physicians
4 Alumni Drive
Exeter, NH 03833

Personal check, American Express, Discover, Mastercard, Visa and eCHECK are accepted.

If you call Core Physicians to discuss your bill, you will be asked to verify your date of birth, and in some cases your social security number. This identity verification is done for your protection and is kept confidential, just like the rest of your medical record information.

No, unless we have a release or letter signed by the patient we cannot discuss any details of the account.

If you should have changes in your insurance or your address between visits, bring your new insurance card and new address information to your next appointment where the receptionist can update your account.

• For questions about bills received on or before October 3, 2025, please call 603-580-6753.
• For questions about bills received on or after October 4, 2025, please call 781-744-5554.

When you have a visit at a hospital or a visit that requires the use of hospital equipment, resources from both the physician and hospital or facility are utilized in your care. The resources and services performed by the provider are required to be billed separately from the hospital.

For example, a patient goes to the emergency room and has an MRI and laboratory tests done. Their possible bills may include:

• A bill from the hospital for the technical resources
• A bill from the emergency room physician for the professional services
• A bill from the radiologist for interpreting the imaging
• A bill from the pathologist for any specimens collected

If you see the same item on your bills, this is not a duplicate charge, but a separation of the physician and hospital services for your care. The physician bill is for the professional assessment, direction and oversight. The hospital bill is for the technical resources and supplies used. Although both bills from the physician and hospital may use the same language to describe each charge, their services are separate and thus billed separately.

Yes, depending on how your insurance processes the bills. Both the physician and hospital groups will submit the bills to your insurance carrier, provided you have shared the pertinent insurance information. The amount you are billed for is based on how your insurance processed the bill and calculated your responsibility with your individual insurance plan benefits.

Most insurance plans require you to pay a co-payment, co-insurance, or deductible for health care services. If you believe your financial responsibility is inaccurate, please contact your insurance carrier directly.

After receiving bills from the hospital and physician groups, you may pay your financial responsibility by mailing individual payments, contacting the Billing Office of each group, or using the online payment options offered. Payment plans and financial assistance may also be available.

Your statement will indicate any payments received and the name of the insurance company that Core Physicians billed. You should have received an Explanation of Benefits (EOB) from your insurance company that matches the total billed, adjustments and balance due that are listed on your statement.

Your insurance carrier and policy dictate the benefits that are paid for services. Regardless of whether you use an in-network or an out-of-network provider, you could still be responsible for a portion of the services depending on the benefits of your policy. After Core Physicians has received payment from your insurance carrier, if there is a deductible, co-pay, co-insurance or patient responsibility, you will be billed for that portion. This is the amount you owe to Core Physicians.

Deductible: the amount a patient pays before the insurance carrier begins paying for a covered service.

Co-payment: the amount a patient pays for a service based on the patient's insurance policy with their insurance carrier.

Co-insurance: the amount a patient pays for a service based on the percentage of an insurance carrier's negotiated fee (up to a yearly defined maximum).

Patient responsibility is the amount a patient pays for a service either because the service is not covered by their insurance, they have an out of pocket expense, or they have exceeded their maximum annual benefits.

Every insurance contract is different. You should know your own insurance plan or contact your insurance carrier to obtain this information. If you still need help in determining if a service is covered, please ask to speak to one of our billing specialists for assistance.

Core Physicians will submit claims to insurances that we do not have a contract with only if they are for hospital services. If your bill is for an automobile claim we will courtesy bill them once, but it then becomes the patient’s responsibility to make sure that the bill gets paid.