News & Events > New Automated Telephone Payment Option

New Automated Telephone Payment Option

Pay by Phone

Effective December 22, 2021, when you call the Core Customer Service phone number, (603) 580-6753, you will hear two options:
  • Press 1 to check your balance or make an automated secure payment by phone, available 24 hours per day, 7 days per week;
  • Press 2 to speak with a customer service representative during the hours of 8:00 AM and 4:30 PM, Monday through Friday.
    • Once you transfer to the live representative line, you will have an option to wait for a representative to answer your call or you can press a button to leave a secure voicemail message and receive a return call.
Personal Health Information will not be provided on this automated system; only your current account balance and, if applicable, your collections balance. The automated payment system will require that you provide three identifiers to confirm you are the account holder before you can receive that information or make a payment:
  1. The account number from your patient statement
  2. Your 5-digit zip code
  3. Your date of birth
Payments on the automated telephone payment system are limited to credit and debit cards only. Online payments can still be made through the Patient Portal or through a Phreesia link sent in an appointment reminder e-mail. Cash and paper checks may still be turned in at your appointments. Checks and credit card information can still be mailed with your statement header to 7 Holland Way, 1st Floor, Exeter, NH 03833.