Telephone & Video Visits

Core Physicians is pleased to offer Telehealth visits for select appointments for new and existing patients. Telehealth allows for a safe and convenient method to continue your care where it is appropriate.  Some of the visits we can see via Telehealth include:

Back Pain Mental/Behavioral Health
Chronic Disease Management New Parenting Questions
COVID Questions New Patients
Flu, Cold, or Allergy Pediatric Fever or Advice
Follow-up Visits Rashes, Skin Conditions
General Health Questions Sports Injuries
Medicare Wellness Visits Test Results Follow-up
Medication Management and many more...

To book your Telehealth appointment, please call your doctor’s office today!
Existing primary care patients with a FP or IM primary care provider> 

Video Visits - How it works

Core Physicians uses Doximity for online video appointments.

  • A few days before your scheduled appointment:  You will receive an email and/or text message (from Phreesia) asking you confirm and preregister for your upcoming appointment. Please do this when asked. At the end of the interview, you will also have an opportunity to test your device and internet browser.
  • On the day and time of your scheduled appointment: You will receive a text message from your provider’s office (from an 882-86 number) to join your secure video call. Please be sure to click the link when you receive it.

The online video platform can be accessed via a computer, tablet or mobile device that has a web camera. When the visit begins, you will be able to see and hear your provider. The system is private, HIPAA compliant and easy to use. Please be sure to use your device in a private, quiet location with reliable cellular service.

How to join the video call using Doximity


Tips for a good quality video call

Video calls can be joined using wifi or cellular data. A poor connection can lead to dropped calls or inability to connect
on your mobile phone. Here are some tips to ensure qualilty calls:
  • Check the Browser Requirements -  Video works on most modern phones. Make sure your software meets the minimum requirements.
  • Slow to Connect? Try Another Network - Sometimes connecting with or without WiFi can make a difference.
  • Move Closer to Your Router - If your signal is poor, positioning yourself close to your router will likely improve it.
  • Disconnect Other Devices from Your Network - Try disconnecting other devices connected to your WiFi network to free up bandwidth.

Frequently Asked Questions FAQs

1. How do I invite a guest to my video visit?

If you need to invite a guest (parent/guardian/care manager) to your virtual visit, you can do so at the time of your visit if the guest has an email address different from yours. To do so, copy and send your invitation text to the guest you would like to include on the video call by text message or email. You can also ask the provider to add the additional participant to the call by providing them with the family member's phone number.

2. What do I need to accept a video call from my provider?
You just need your smartphone or computer. Video calls are accessed on your mobile or desktop web browser; no need to download an app. Browsers supported include Safari for iOS Mobile, Chrome and Firefox for Android Mobile, and Chrome, Safari, Firefox, and Edge for Desktop.

3. I am having trouble connecting to a video call. Any ideas?
Make sure you have a strong Internet connection; video calls can be joined using Wi-Fi or cellular service.

4. Can I participate in the video call on my computer?
Video calls rely on text messages to initiate the connection, so your smartphone will be the easiest way to participate in a call. You can also join on your computer. Here’s how.

5. I am not able to join a video call because my audio and camera aren’t working. How do I fix this?
In order to join a video call you must allow your mobile web browser access to your microphone and camera. Here’s how.

6. How much does a Telehealth visit cost?
Some insurers are waiving out of pocket expenses for their members for all COVID-19 related telehealth visits, as well as COVID-19 testing if needed.  Please contact your insurance plan with any questions regarding Telehealth coverage.

7. Telephone Visit - How it works
At the time of your telephone appointment, the Core Physicians’ provider will call you directly at the phone number you provided. Please be sure to be by your phone in a private, quiet location with reliable cellular service at least 10 minutes before your scheduled appointment time. When we call you, it may be from a phone number unknown to you. Please answer the phone when we call you.