Ask a Non-Urgent Question (Messages)
To send a non-urgent message or question, login to your patient portal account and select Ask a Question. Please allow up to 3 business days for a reply. If a response is needed sooner, or you have not received a reply within 3 business days, please call your provider’s office.
You now have 4 options. It is important you choose the correct category to ensure your non-urgent message gets routed to the correct person/department.
- Referral Requests are sent to the insurance referral team
- Medical Questions are sent to the provider/clinical team
- Non-Medical Questions are sent to the provider’s administrative staff
- Billing Questions are sent to the billing office
Then choose the office location and provider, and submit your non-urgent question.
If sending a message on behalf of another patient, please be sure that patient's name is selected from the top right icon. If the patient’s name does not display, please have the patient login with their own credentials.
Ask a Question is only for non-urgent messages. Please allow up to 3 business days for a reply. If a response is needed sooner, or you have not received a reply within 3 business days, please call your provider’s office. Messages may become part of the patient’s permanent medical record. Other providers and staff may read your message.
Ask a Question is not for urgent issues. If your need is time-sensitive or you are unsure of the urgent nature of your question, please call your providers office. If this is a medical emergency, please call 911, or go to the nearest emergency room.