Our new Medfusion patient portal has replaced our old NextMD patient portal

Frequently Asked Questions (FAQs)

1. I have completed my enrollment in the new patient portal but I do not see all my medications or my Health Record. Why? Please allow up to 14 business days for medications and health record information to fully load on your account. If you need to reach your provider’s office sooner, please call them directly.

2. Will I still be able to access my portal messages and documents in my old NextMD patient portal account? Yes, for a limited time you will have READ only access to this information until the old NextMD patient portal becomes completely decommissioned. These messages and documents will NOT transfer over to the new Medfusion patient portal. However, your health record information will transfer over. Please allow up to 14 business days for medications and health record information to fully load on your new account. If you need to reach your provider’s office sooner, please call them directly.

3. How do I enroll in the new Medfusion patient portal? We routinely send enrollment invitations to our patients through email asking if they would like to enroll in the patient portal. Once you receive your invitation, please click the link in the email, create a username and password, and then follow the onscreen prompts to activate your account.

4. What if I do not receive an email invitation? If you do not receive an email invitation and would like to request enrollment, please complete an online enrollment request form. After submitting your enrollment request, please allow up to 10 business days to receive your email enrollment invitation. If you need to reach your provider’s office sooner, please call them directly.

5. Is an email address necessary to enroll in the new patient portal? Yes

6. What email address will emails from the new medfusion patient portal come from? The email will come from noreply@medfusion.net To ensure delivery of future emails, please add noreply@medfusion.net to your address book.

7. My doctor’s office said they sent me an email invitation to the new Medfusion patient portal but I still have not received the email, why? Due to the volume of email invitations going out it could take up to a few days before the email reaches your email inbox. If you need to reach your provider's office in the meantime, please call the office directly.

8. How do I enroll my child who is under 12 years of age? If you have not already received an email invitation to enroll your child (under 12) in the patient portal, please complete our online enrollment request form. After submitting your enrollment request, please allow up to 10 business days to receive your enrollment email. Once you receive your email, click the link to either add your child (under 12) to your existing portal account or to create a new account in which your child will be linked too.

9. Will I still be able to add my child (ages 12 to 17) to my patient portal account? No, beginning at the age of 12, patients have certain rights under New Hampshire law and, in order to exercise those rights, Core Physicians will now provide these patients with their own patient portal account. Adolescents should either talk to their pediatrician or complete an online enrollment request form to enroll in the patient portal.

10. Can my child (ages 12 to 17) use my email address to enroll patient portal? No, the adolescent must use their own individual email address (or create one if they do not have one already).

11. How do I communicate with my child’s (ages 12 to 17) pediatrician online? Since your child is now the owner of his/her portal account, please work with your child to use their portal account to contact their provider.

12. Why can I not see a list of my upcoming appointments on my portal account? Due to a technical issue, we are unable to provide a list of upcoming appointments at this time. The portal vendor is working to resolve this issue.

13. Can I receive an electronic copy of my billing statement? Online statements are not available on the patient portal at this time. However, we do anticipate being able to offer this service again in early 2023. The best time to pay your Core Physicians' bill is when you check in for your appointment online.

14. Who do I call if I need further assistance enrolling in the new patient portal? You can call us at 603-580-6753 Monday through Friday from 9am to 4pm.