Patient Portal FAQs

Frequently Asked Questions (FAQs)

1. I have completed my enrollment in the new patient portal but I do not see all my medications or my Health Record. Why? Please allow up to 4 business days for medications and health record information to fully load on your account. If you need to reach your provider’s office sooner, please call them directly.

2. How do I enroll in the new Medfusion patient portal? We routinely send enrollment invitations to our patients through email from noreply@nextgen.com asking if they would like to enroll in the patient portal. Once you receive your invitation, please click the link in the email, create a username and password, and then follow the onscreen prompts to activate your account.

3. What if I do not receive an email invitation? If you do not receive an email invitation from noreply@nextgen.com and would like to request enrollment, please complete an online enrollment request form. After submitting your enrollment request, please allow up to 10 business days to receive your email enrollment invitation from noreply@nextgen.com. Please only complete an online enrollment request once. If you need to reach your provider’s office sooner, please call them directly.

4. Is an email address necessary to enroll in the new patient portal? Yes

5. Does the enrollment link in the email invitation expire? Yes, the enrollment link will expire after 30 days. Please be sure to enroll as soon as you receive your invitation.

6. What email address will emails from the new medfusion patient portal come from? The email will come from noreply@medfusion.net or noreply@nextgen.com. To ensure delivery of future emails, please add noreply@medfusion.net and noreply@nextgen.com to your address book.

7. How do I enroll my child who is under 12 years of age?
If you are also a Core patient and already enrolled: Please complete our online enrollment request form. Once you receive your enrollment invitation email, click the link to add your child (under 12) to your existing portal account.
If you are also a Core patient and NOT already enrolled: Please complete our online enrollment request form just for yourself. Once you receive your enrollment invitation email, click the link to enroll yourself in the patient portal. Once you are enrolled, please complete our online enrollment request form requesting enrollment for your child (under 12 ). Once you receive your enrollment invitation email, click the link to add your child (under 12) to your existing portal account.
If you are NOT a Core patient: Please complete our online enrollment request form. Once you receive your enrollment invitation email, click the link to create a new account in which your child will be linked too.

8. Will I still be able to add my child (ages 12 to 17) to my patient portal account? No, beginning at the age of 12, patients have certain rights under New Hampshire law and, in order to exercise those rights, Core Physicians will now provide these patients with their own patient portal account. Adolescents should either talk to their pediatrician or complete an online enrollment request form to enroll in the patient portal.

9. Can my child (ages 12 to 17) use my email address to enroll patient portal? No, the adolescent must use their own individual email address (or create one if they do not have one already).

10. How do I communicate with my child’s (ages 12 to 17) pediatrician online? Since your child is now the owner of his/her portal account, please work with your child to use their portal account to contact their provider.

11. Why can I not see a list of my upcoming appointments on my portal account? Due to a technical issue, we are unable to provide a complete list of upcoming appointments at this time. The portal vendor is working to resolve this issue.

12.  What internet browser works best with the medfusion patient portal?
Google Chrome is the recommended browser for the patient portal. Mozilla FireFox and Microsoft Edge will work fine as well. We do not recommend using Safari as it conflicts with the patient portal software at times. For iPhone, iPad users - Google Chrome can be downloaded from the App Store on Apple's iOS. Chrome is compatible with both the iPhone and iPad. By default, Apple uses Safari as a browser since it is their product. It may be best to view in Chrome on the iPhone, if Safari has issues.

13. Can I receive an electronic copy of my billing statement? Online statements are not available on the patient portal at this time. However, we do anticipate being able to offer this service again in the future. The best time to pay your Core Physicians' bill is when you check in for your appointment online.

14. Who do I contact if I need further assistance with the patient portal? Please complete our patient portal assistance request form.